CUSTOMER SERVICE AND INFORMATION CLERK
Enhance Your Customer Service Skills for a Successful Career in Information and Client Support!
PROGRAM DETAILS
Duration – 23 Weeks
The Customer Service and Information Clerk Program is tailored to equip students with the skills necessary to excel in customer service and information roles. This program is ideal for individuals seeking to thrive in customer-focused environments. It covers a variety of key areas such as effective communication, handling inquiries, and managing customer relationships. Students will learn to provide excellent customer service, respond to queries efficiently, and maintain a high standard of professionalism in business settings.
PROGRAM HIGHLIGHTS
& ADMISSION REQUIREMENTS
SKILLS COVERED
- Keyboarding (Minimum 25 words per minute)
- Operating Systems (Basic proficiency in a Windows operating system)
- Word Processing (Intermediate proficiency in Microsoft Word)
- Spreadsheets (Intermediate proficiency in Microsoft Excel)
- Database Management (Basic proficiency in Microsoft Access)
- Office Skills (Office Procedures Level 1, basic proficiency in Microsoft Outlook, Internet Fundamentals, Personal Computer Fundamentals for End Users)
- Help Desk & Call Centre Skills (Telephone Communication Skills)
- Business Skills (Customer Service, Business Math, Business Verbal Communication, Grammar Essentials for Business Writing, Business Correspondence Level 1)
- Simulations & Drills (Customer Service Practical Simulation)
- Job Readiness/Employability Skills (Job Search and Résumé Writing)
CAREER OPPORTUNITIES
Careers that correspond with the skills learned in this program include:
- Library Clerk
- Courtesy Receptionist
- Complaint, Inquiries, or Information Clerk
- Order and Payment Clerk
- Customer Service Representative
ANTICIPATED SALARY
C$24,158 – C$47,101 (Information from PayScale Canada)
ADMISSION REQUIREMENTS
- Grade 12 or equivalent or Mature Student Status
- Proof of English Proficiency (If First Language not English)
- Admission Interview
ENROLL NOW!
Click/Tap “Apply Now” to get started
*Full time students must attend required hours per weeks
**Students may customize their own weekly schedule to meet the program requirements